Be sure they will update it while you are sleeping. ;-) Chances are
your guy's on another side of the globe. :) When escalating to Sev 1,
they will be working on your nights - so be ready to answer the damn
On 11/8/06, Sanjay Mishra <firstname.lastname@example.org> wrote:
> I even offered the Remote connection so that they can see the issue but no
> reply. Let's wait for some more time else I will call the support number.
The Pythian Group
Sr. Oracle DBA